Washing Instructions

• Machine wash cold with like colors.
• We highly recommend using laundry softener and liquid detergent.
• Hang dry only.
• EmotiBees are handwash only.

Returns Policy

Because we sell to immunocompromised patients, we cannot resell any item that is used or open. For this reason, all sales are final and returns are not accepted unless the item arrived defective. Thank you for understanding. 

Damaged or Inaccurate Orders

If you receive a damaged or defective item, please reach out so we can resolve your problem. Defective items must be returned within 7 days of receiving. 

Should you receive the wrong item, we allow returns up to 2 weeks from when the product was marked delivered. Reach out to us for a return shipping label, and we will replace the item. 

In some select circumstances, if an order is unopened/untouched at all, we may allow for an exchange. Contact us to find out if your order applies. If the item is not faulty, customers are responsible for shipping. 

Shipping Policy

We ship to most places, though international destinations are subject to restrictions for some products.

Please note:

• Final shipping rates are weight-based. Weights can be found on item details pages and are rounded up to the next full pound for shipping. This reflects shipping companies’ policies.
• Shipping and delivery dates are estimated based on item availability and selected shipping options. Depending on the provider chosen, a shipping date estimate may appear at checkout.

For all questions, please email us at info@swaddlebee.com.